1. Introduction
REFA Chemical Industry (“REFA,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it.
By visiting our website at www.refachemical.com and submitting any enquiry, request, or form on our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
- Fill in the enquiry or contact form on our website
- Request a free sample or product catalog
- Register interest for an exhibition or event
- Submit a job application through our Careers page
- Contact us via email, phone, or WhatsApp
- Full name
- Company name
- Job title or designation
- Email address
- Phone number
- City and state of location
- Industry or sector
- Product category of interest
- Quantity requirement
- Message or enquiry details
- CV or resume (for job applications only)
3. How We Use Your Information
We use the information you provide for the following purposes:
- To respond to your enquiry, request, or message
- To send you product information, technical data sheets, or sample trial details you have requested
- To follow up on exhibition or event interactions
- To process and consider job applications
- To improve our website, products, and services based on feedback
- To send relevant product updates or industry communications where you have consented to receive them
- To comply with legal and regulatory obligations
We do not use your information for automated decision-making or profiling.
4. How We Share Your Information
REFA Chemical Industry does not sell, rent, or trade your personal information to any third party.
We may share your information only in the following limited circumstances:
- With our authorised distributors or sales representatives — only where necessary to respond to your enquiry and only in the region relevant to your location
- With service providers — such as our website hosting provider, CRM platform, or email service, who process data on our behalf under strict confidentiality agreements
- With legal or regulatory authorities — where required by applicable law, court order, or government regulation
Any third party with whom we share your data is required to handle it in accordance with applicable data protection laws and our instructions.
5. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to:
- Understand how visitors use our website
- Improve website performance and user experience
- Track enquiry form submissions and page visits
Types of cookies we use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — used by Google Analytics to collect anonymous data on website traffic and visitor behaviour
- Functional cookies — used by Elementor and WordPress to maintain website functionality
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website.
6. Google Analytics
Our website uses Google Analytics 4 to collect anonymised data about website traffic, page visits, and user behaviour. This data is used solely to improve our website and understand which content is most useful to our visitors.
Google Analytics does not collect personally identifiable information. For more information on how Google uses data, visit: policies.google.com/privacy
7. Data Storage and Security
Your personal information is stored securely on our CRM platform and website servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
These measures include:
- Secure HTTPS connection on our website
- Access controls limiting who within REFA can view personal data
- Regular review of our data handling practices
While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of a business relationship or enquiry, and for a reasonable period thereafter.
Job application data is retained for a maximum of 12 months from the date of application unless a position is offered.
You may request deletion of your data at any time by contacting us at info@refachemical.com.
9. Your Rights
You have the following rights in relation to your personal information held by REFA Chemical Industry:
- Right to access — you may request a copy of the personal information we hold about you
- Right to correction — you may request correction of inaccurate or incomplete information
- Right to deletion — you may request deletion of your personal information subject to any legal obligations we have to retain it
- Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time
- Right to object — you may object to us using your information for marketing communications at any time
To exercise any of these rights, please contact us at:
Email: info@refachemical.com
Phone: +91 9971105977
We will respond to all requests within 30 days.
10. Marketing Communications
If you have submitted an enquiry or attended an exhibition where we collected your contact details, we may send you relevant product information or industry updates by email or WhatsApp.
You may opt out of marketing communications at any time by:
- Replying “STOP” or “Unsubscribe” to any message
- Emailing us at info@refachemical.com with the subject “Unsubscribe”
We will process your opt-out request within 7 working days.
11. Third Party Links
Our website may contain links to third-party websites including LinkedIn, Instagram, Facebook, YouTube, and Google Maps. We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our website is intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us at info@refachemical.com and we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
REFA Chemical Industry
Email: info@refachemical.com
Phone: +91 9971105977 | +91 8178235504
Website: www.refachemical.com
Registered Unit: Industrial Plot No. A-94, Kasna Ecotech 6, Greater Noida, Uttar Pradesh – 201316
This Privacy Policy was last reviewed and updated in May 2026.